Patient Info

HomePatient Info

Consultations are by appointment and these are made at 15 minute intervals. If you have a number of problems or a complex issue to discuss please let the receptionists know upon booking your appointment so they can allocate a longer time for you to speak with the doctor. Pap smear visits are booked as a long appointment.

Emergencies will be dealt with promptly – please let reception know as soon as entering the surgery.

If possible please phone reception first on 07 3852 4299 to assist us in preparing for your arrival and provide advice as appropriate. Urgent cases will be triaged promptly by our clinical nurse. In case of life-threatening emergency or serious injury, such as chest pain, severe bleeding, shortness of breath etc please call triple zero (000) directly.   

Due to the increasing need for appointments, if you are unable to keep a scheduled appointment, it is important that you notify us as soon as possible by phoning reception on 07 3852 4299. This will allow us to offer the appointment to other patients seeking medical assistance.

FAILURE TO ATTEND AN APPOINTMENT WITHOUT NOTICE (2 HOURS PRIOR) WILL RESULT IN A NON ATTANDANCE FEE

Providing quality medical care requires accurate and concise communication between patient and doctor, we encourage non-English speaking patients to utilise the government funded translating and interpreting service. This assists in protecting the privacy of the patient while while discussing issues of a personal nature.

A government funded interpreting service (AUSLAN) is also accessible for patients who are deaf and use Australian Sign Language. Please let our reception staff know at the time of booking, if one of these services are required.  

An appointment with the doctor is required to obtain a medical certificate. A medical certificate is a legal document, as such cannot be backdated. Medical certificates will be supplied for medical conditions where the doctor deem time off is required. 

We think it is very important to promote the future of health care in Australia and therefore we encourage medical students to join our surgery during their “rotation terms” of their study, and observe our doctors at work. We ask for your co-operation in relation to this but understand if you prefer not to have a student in the consultation room during your appointment.

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Only information necessary to manage your healthcare and associated tasks will be collected. Computers are protected with full security and backups. A copy of the Privacy Policy is available on request.

As referrals cannot be backdated, please ensure you have an up to date referral prior to your specialist appointment. A new referral to your specialist is generally required every 12 months and can be obtained through an appointment with one of our general practitioners. Failure to have a valid referral will result in you losing the Medicare rebate entitlement for the specialist appointment.

A consultation with one of our doctors is required to obtain a prescription. This ensures that a suitable medication is prescribed whilst also allowing the doctor to assess the ongoing needs and effectiveness of such medication. If you have seen your doctor within the last month, an appointment may not be required  

Please call and speak to our Practice Nurse before 2pm daily to obtain any results. Should a follow-up visit be required to discuss your results in more detail an appointment will be arranged for you with your doctor. Urgent results will be dealt with promptly and the doctor will call you directly.

Doctors at this practice may be contacted by phone during surgery hours. A message will be taken if the doctor is with another patient and your call will be returned when the doctor is available.